Review request software for real estate agents, teams & brokerages Every closing should bring in your next client.

TripleReviews is review request and feedback software built for real estate agents, teams and brokerages. When a deal closes in your CRM, it emails your client in your name (texts are coming soon), asks how it went, and puts your Google review link one tap away (Zillow and Realtor.com links are coming soon). Then what the client writes back reaches your team. Praise that names an agent is credited to them. A frustrated reply goes to the person you name, usually your team lead, with a deadline. And when a client mentions a parent who might sell or a friend who is buying, your team sees it the same day, in the client's own words, and can save it as a lead in one tap. Spotting referrals automatically and sending them into Follow Up Boss as new leads are coming soon. Every Monday, you get a one-screen report.

You set the delay. Most teams pick the day after closing, once the deal has funded and the keys are in hand. That timing matters: Zillow recommends asking within three days after closing, while the experience is fresh, but asking before funding risks catching the client in the middle of the final scramble. Buyers and sellers on the same deal each get their own request. Nothing goes out between 8 PM and 8 AM, and nobody is asked more than once a year, plus one reminder. For property management, set requests to go out after move-in and at renewal.

Today, a short email with your business name: "Hi Maria, thank you for choosing Harbor Realty. We hope everything went well. Would you share how it went?" The message includes your Google review link, a link to send you a private note and how to opt out; Zillow and Realtor.com links are coming soon. Clients can tap a link and post, or send a private note in their own words. Texts from a number registered for your business are coming soon. There is no app to download, and the private note needs no login.

Follow Up Boss, yes, live today: when a client moves to Closed or Past Client in Follow Up Boss, TripleReviews picks up their name and contact details. We only read from Follow Up Boss and never change anything in it. HubSpot, Pipedrive, Square and Housecall Pro connect the same way. For BoldTrail, Lofty or dotloop, export your closed clients and upload the file. Sending referrals back into Follow Up Boss as new people, with the client's exact words, is coming soon.

Today every request carries your Google review link. Zillow and Realtor.com links are coming soon, and then both can go in the same message, with Facebook after that. Many teams lead with Google for sellers, who often search an agent's name or "realtor near me" first, and with Zillow for buyers, who compare agents while browsing listings. TripleReviews never decides who sees which link based on how happy they seem: every client gets the same links.

That is the most common setup. Google reviews go to the shared team or office profile. Zillow reviews go to the individual agent who ran the deal, because Zillow ties reviews to agent profiles. Today every request carries the team's Google link, so everyone builds the shared Google profile together. Zillow links per agent are coming soon: we will set up each agent's own Zillow link with you, so Jessica's clients are sent to Jessica's profile and Marco's clients to Marco's. We only link to Zillow; we never post or collect reviews there.

About 15 minutes of your time. You connect Follow Up Boss with a read-only key, add your Google listing, and check the message your clients will see. Each agent's Zillow link is added once Zillow links launch, coming soon. Founding Partners get setup done with them on a call. You are live in 5 to 10 business days. Requests go out by email today; texts are coming soon, after US carrier registration.

Yes. Google encourages businesses to ask customers for reviews, and Zillow publishes its own guide for agents on requesting them. What crosses the line is paying or rewarding people for reviews, asking only the clients you expect to be happy, writing reviews for clients, or having teammates and relatives review you. TripleReviews is built so none of those can happen by accident: the same request goes to every client, and nothing is ever offered in exchange.

Yes, as long as the two are never connected. A closing gift thanks a client for their business; it should be given whether or not they review you, and it should never be mentioned in a review request. Google's policies do not allow incentives for reviews of any kind, and the FTC's rule on consumer reviews bans incentives tied to what a review says. The safe pattern: give the gift at closing, send the review request separately, and never say "we'd love a review" alongside the gift.

Review gating means screening clients first and sending only the happy ones to Google or Zillow, while steering unhappy ones to a private form. Google's policies prohibit selectively asking for positive reviews, and the FTC's rule targets suppressing negative ones. Gating can get reviews removed and make a profile look less trustworthy. TripleReviews does the opposite: every client gets the same public links, and if someone had a problem, a person on your team also reaches out to make it right.

No. Google treats reviews from employees, business partners and people with a personal stake as a conflict of interest, and Zillow only accepts reviews from clients connected to a real transaction. Reviews like these are often filtered or removed, and they can hurt trust in the rest of your profile. Ask the people you actually represented, and ask every one of them.

Reply within a day or two, briefly and calmly. Thank the client, acknowledge their frustration in general terms, and invite them to call a named person directly. Never confirm deal details, prices, financing, inspection findings or personal information in a public reply, even if the review mentions them. Then actually make the call. Future clients read how you handle a bad review as closely as the review itself. Reply drafts that follow these rules are coming soon in TripleReviews, and an agent or team lead will approve each one before anything is posted. Until then, our free bad review reply tool helps.

Many states have advertising rules that require the brokerage name in an agent's marketing, and a review request can count as marketing. TripleReviews sends every request in your business name, the sender name you choose, so use your brokerage name there. Check the specific rules for your state with your broker of record.

Yes. Google says local results are based on relevance, distance and prominence, and that review count and rating factor into prominence. In practice, the agents and teams who appear in the map results for searches like "realtor near me" or "real estate agent in Hollywood FL" tend to have more reviews, more recent ones, and replies to them. A steady flow of new reviews after every closing is one of the few ranking factors you control directly.

Yes, especially with buyers. Buyers browse listings on Zillow and compare the agents attached to them, side by side, with ratings and review counts in plain view. Zillow only accepts reviews tied to real transactions, so they carry weight. An agent with recent, specific Zillow reviews looks safer to call than one whose last review is two years old, even with better sales numbers.

Both, for different people. Sellers often start by searching your name or "realtor near me" on Google, and judge you by your Google profile. Buyers often find you through a listing on Zillow and judge you by your Zillow profile. Since the same happy client can review you in both places, ask for both in one message and let the client choose where to post.

There is no magic number. What matters is how you compare with the top agents in your market, and how recent your reviews are. Twenty reviews from last year can beat a hundred from five years ago. Our free review check shows your Google rating and review count next to three nearby agents, live, in under a minute.

Increasingly, people ask AI assistants questions like "who's the best listing agent in my city", and those answers often draw on public information about agents, including reviews: how many, how recent and what they say. Specific reviews that mention neighborhoods, property types and situations (first-time buyers, downsizing, relocation) give AI more to work with. The free review check shows whether AI names you today.

Coming soon. Brokerages will see every office on one screen: requests sent, your Google rating per office, and client replies, referrals found and open issues by agent. Office managers will see their own office; the broker everything. Today each office has its own dashboard and Monday report. Many brokerages use it for coaching, and for recruiting: a page of recent, real client reviews is one of the strongest arguments a growing brokerage can show an experienced agent.

Whoever you name for follow-ups: the team lead, an agent or the transaction coordinator. The account owner gets an email with the client's exact words, and the follow-up has a deadline, as short as 4 business hours for a low rating. It can be closed from a phone. Nothing is hidden from the client: they still have the same review links. The goal is that they hear from a person, fast.

Yes. Upload your past clients and we set up the asks with you in small batches, so requests go out at a steady pace your team can keep up with. Zillow accepts reviews from past clients you represented, and Google accepts reviews from anyone you actually served. It is often the fastest way to fill an empty profile. If your Trustpilot button is on, upload only clients from the last 12 months: Trustpilot asks for recent experiences.

Their reply reaches your team the same day, with the client's exact words, for example "my sister is looking in Fort Lauderdale too", and your agent can save it as a lead in one tap. Spotting referrals automatically and creating the lead in Follow Up Boss are coming soon. It never contacts the person who was mentioned on its own. Your agent reaches out personally, the way a referral should be handled.

Yes. For property management, requests go out after move-in and at lease renewal, and every reply reaches the person you name, with a deadline; sorting replies into praise, maintenance issues, renewal risks and owner referrals is coming soon. Leasing agents get the same request after the lease is signed, and a renter who mentions buying can be saved as a future buyer lead.

TripleReviews Core is $249 and Growth is $399 per location per month, with no per-user fees. Core covers review requests, reading replies, follow-ups, referrals saved as leads and the Monday report. Growth adds a testimonials page, video testimonials and comparison with agents you pick, and, coming soon, Facebook in your feed and AI reply drafts on every platform. Annual billing is 12 months for the price of 10: $2,490 for Core and $3,990 for Growth per location per year. Setup is $500 per location, one time, on monthly, included with annual billing. Founding Partners get Growth for $129 per location for 12 months, then $249. Plans renew until you cancel.

Per office. One office is one Google Business Profile. Add as many agents, assistants and transaction coordinators as you like at no extra cost; Team Shout-Outs count each one clients name. A brokerage with three offices pays for three.

Our Terms, and month to month: monthly plans renew until you cancel, and you can cancel anytime by email. Annual plans are 12 months for the price of 10: $2,490 for Core and $3,990 for Growth per location. Founding Partners pay $129 for 12 months, then $249. Ask us for a copy of your clients, notes and follow-ups whenever you want.

You do. Client names and contact details come from your CRM and are used only to send your requests and show you the results. We do not sell client data or share it with portals, lenders or other agents. Ask us for a copy, or to delete it, whenever you want.

Yes. Name your TC or assistant as the person for follow-ups; their own login is coming soon. An agency dashboard for all of an agency’s clients is coming soon too. Or add Managed by Point Higher, and our team replies to reviews and handles follow-up messages for you, while calls to clients stay with your agents.