FOUNDING PARTNERS 10 of 10 spots open. Growth for $129 per location for 12 months, then $249. Apply →
Get started Check your reviews
PRODUCT / FOLLOW-UPS

Every problem reaches a person.

Every private note becomes a follow-up with a person, a deadline and the customer’s own words. Close it from your phone.

Check your reviews See pricing
FOLLOW-UP #214OPEN
Late arrival · Sarah M.
OwnerTaylor
DueIN 4 HRS
Rating2 STARS
4:32 PM Opened from Sarah's private note4:33 PM Owner emailed4:40 PM Taylor called Sarah
EXAMPLE · SAMPLE DATA

How it works.

See the full flow
01Note arrives.Every private note, whatever the rating.
02Person assigned.The person you named for follow-ups.
03Problem solved.Call, fix it, write down what happened, mark it done.

What you get.

WHAT YOU GET · FOLLOW-UPS01 / 06
FEATURE A person and a deadline. It’s always clear who calls back.
01
WHAT YOU GET · FOLLOW-UPS02 / 06
FEATURE Email alerts. The owner gets an email when a note arrives. Texts are coming soon.
02
WHAT YOU GET · FOLLOW-UPS03 / 06
FEATURE Full context. The customer, their rating, their note and your notes in one place.
03
WHAT YOU GET · FOLLOW-UPS04 / 06
FEATURE Notes as you go. Write down what happened, so anyone can pick it up.
04
WHAT YOU GET · FOLLOW-UPS05 / 06
FEATURE Overdue at a glance. Overdue follow-ups are counted on screen and in the Monday report.
05
WHAT YOU GET · FOLLOW-UPS06 / 06
FEATURE Close from your phone. No laptop needed.
06

Good to know.

Who gets follow-ups?

The person you name in Settings, usually an office manager. The owner also gets an email for each new note.

What counts as a problem?

Every private note opens a follow-up. Low ratings get the shortest deadline.

Is the follow-up tied to the public review?

No. The customer keeps the same review link whatever happens.

See where you
stand today.

Check your reviews See pricing