Review request software for HVAC, plumbing & home services Every job you close should bring in the next one.

TripleReviews is review request and feedback software for home service companies. After every job it emails the customer (texts are coming soon), sends them to your Google review page, reads their reply, routes any problem to your team with a deadline, and flags requests for more work. Sending those to your CRM is coming soon.

It asks every customer, automatically, at the right moment, with a one-tap link to your Google review page. Many happy customers never post simply because nobody asked or it took too many steps. TripleReviews removes both problems on every job.

An hour or two after the job is closed, once the tech has left. The delay is set for your connection, from 1 hour to 14 days, and installs and roofs can be asked after sign-off. Nothing goes out between 8 PM and 8 AM, and each customer gets at most one request a year, plus one reminder.

By email today. Texts are coming soon: they will go out from a number registered for your business, in your company's name, with opt-out in every message, and customers without a mobile number will still get email. We handle the carrier registration for you.

Housecall Pro, yes: when a job is marked finished, the request goes out. HubSpot, Square, Pipedrive and Follow Up Boss work too, and any system can send finished jobs as a file. Jobber, QuickBooks and ServiceTitan are coming soon. Until then, export finished jobs as a spreadsheet (CSV) and upload it.

About 15 minutes of your time: find your Google listing, bring in your customers, approve the message and send yourself a test. When texts launch, carrier approval takes 5 to 10 business days, and we handle it.

Yes. Google encourages businesses to ask customers for reviews. What it prohibits is paying or rewarding people for reviews, asking only happy customers, and posting fake reviews. TripleReviews is built around those rules.

No. Incentives for reviews break Google's policies and can break the FTC's rule on consumer reviews. Google can remove the reviews or restrict your listing. TripleReviews never ties a reward to a review.

Review gating means sending only happy customers to Google and steering unhappy ones away. Google prohibits it, and we don't do it. Every customer gets the same Google link. If someone had a problem, a person on your team also reaches out to fix it.

Yes. Replies show homeowners you care and that a real person runs the business. Reply drafts that mention the job and the tech are coming soon: we're waiting on Google's approval to post replies from the app. Even then, replies to 1 to 3 star reviews always need a person.

Reply within a day or two. Thank them, apologize for the experience without arguing details, and give a name and number to resolve it. Then actually call. A fixed problem with a calm reply often earns more trust than a perfect score.

Reviews are one of the factors Google uses for local rankings, along with relevance, distance and prominence. More reviews and recent reviews help, and they shape which of the top three shops a homeowner calls. No tool can promise a ranking.

Yes. Google lists your review score and number of reviews among the factors for how Local Services Ads rank. Shops with more and better reviews tend to show up more often for the same budget.

There's no magic number. What matters is how you compare with the shops in the top three near you, and how recent your reviews are. Our free review check shows that gap in under a minute.

AI assistants that answer "who's the best plumber near me" often draw on public reviews: how many, how recent, what they say. The free review check shows whether AI names you today.

Yes, when customers name them. Team Shout-Outs count how often customers praise each person by name, so you see who customers name most.

The person you name in Settings, usually the office manager or dispatcher. The owner gets an email for each new note, and the follow-up shows the customer's words and a deadline. Close it from a phone.

They're asked after the first visit, then at most once a year, whatever the trade. Nobody gets a request after every visit.

Yes. The same system works for HVAC, plumbing, electrical, roofing, cleaning, pest control, landscaping and garage doors. We set the delay after each job to fit your trade, and requests for more work are flagged the same way for everyone.

TripleReviews Core is $249 and Growth is $399 per location per month, with no per-user fees. Setup is $500 per location, one time, included with annual billing. Founding Partners get Growth for $129 per location per month for 12 months, then $249. Plans renew until you cancel.

Our Terms, and month to month: monthly plans renew until you cancel, and you can cancel anytime by email. Annual plans are 12 months for the price of 10: $2,490 for Core and $3,990 for Growth per location. Ask us for a copy of your customers, notes and follow-ups whenever you want. Billing and cancellation.

Yes. Agencies get wholesale pricing, and an agency dashboard is coming soon. Or add Managed by Point Higher (+$299 per location per month) and our team replies to reviews and handles follow-up messages for you.