Your customers trust you with their phone numbers and their words. Here’s exactly how we handle both, including what we don’t have yet.
The basics, in plain words.
One owner login per account today, and every time our team opens an account is logged.
Texts are coming soon. Today requests go out by email. These are the rules we will follow for every text sent in your name.
The services that process data on our behalf.
Including what we don’t have yet.
Not yet. SOC 2 is an outside security audit. We’ll start one when our multi-location customers need it, and we’ll say so here when it’s done.
No. HIPAA is the US health privacy law. That’s why we don’t work with dental, medical, physical therapy or chiropractic practices yet. Our Healthcare edition is on the way.
Yes. Ask us for a copy of your customers, notes and follow-ups anytime, and download your videos yourself. When you close your account, we delete your data within 60 days, except what the law requires us to keep.
No. We don’t sell personal information, and we don’t use your customers’ details for advertising.
We tell affected customers without delay, explain what happened and what we’re doing about it.
Write to us. We read every report and reply within one business day.