Reviews aren't the goal. They're what happens when good work meets an honest question at the right moment. This page is how we think about that moment, and the lines we don't cross.
There's a short window when the work is fresh and the customer is ready to say something.
Most businesses miss it because nobody remembers to ask. We built everything around that window.
Triple doesn't mean triple your reviews. It means three things done well after every job.
Everyone gets the same invitation.
The review link is in the first message, for every customer, no matter what they might say. It goes out a couple of hours after the job, never at night, and each customer gets at most one request a year, plus one reminder.
Hear it in their words first.
Customers reply the way they talk: a rating and a private note, in their own words. Every note reaches your team, requests for more work are flagged, and people customers name get the credit. AI follow-up questions are coming soon.
A problem needs a person, not a dashboard.
Every private note becomes a follow-up with a person and a deadline. Your team makes the call and solves it. AI message drafts are coming soon.
Some of these are common in our industry. They're not in our product, and there's no setting to turn them on.
Software is good at timing, reminders and keeping track. AI drafts are coming soon. None of it should apologize to your customer.
Inflated numbers feel good for a month. Then you stop trusting the dashboard. Three rules we follow in every report.
We count the messages that actually reached a phone or inbox. Failed sends are shown, not hidden.
New public reviews are shown as reviews we saw in the period. We never say we caused all of them.
A sales lead counts as revenue only when your sales software (CRM) marks it won. AI estimates stay labeled as estimates.