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PRODUCT / PRIVATE FEEDBACK

Hear it in their own words.

Customers reply the way they talk: a star rating and a private note, in their own words. Your team gets every word, with a follow-up and a deadline. AI follow-up questions are coming soon.

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CONVERSATION · SARAH M.
Mike was great, but he showed up 2 hours late.
Sorry about the wait. Was anything else off, or just the timing?
Just the timing. Can I get a quote for my upstairs unit?
− PUNCTUALITY+ TECH: MIKE→ QUOTE
EXAMPLE · AI QUESTIONS AND TOPIC TAGS COMING SOON

How it works.

See the full flow
01They reply.A rating and a note, in plain words.
02We flag.Requests for more work, and the people they name.
03You act.A follow-up with a person, a deadline and their exact words.

What you get.

WHAT YOU GET · PRIVATE FEEDBACK01 / 06
FEATURE A rating and a note. One to five stars and a note in their own words. AI follow-up questions are coming soon.
01
WHAT YOU GET · PRIVATE FEEDBACK02 / 06
FEATURE Sales leads flagged. A note that asks for a quote or more work is flagged for your team.
02
WHAT YOU GET · PRIVATE FEEDBACK03 / 06
FEATURE Due by rating. 1 or 2 stars: due in 4 business hours. 3 stars: the next day. Happy notes: within two days.
03
WHAT YOU GET · PRIVATE FEEDBACK04 / 06
FEATURE Their exact words. Your team reads what the customer actually said.
04
WHAT YOU GET · PRIVATE FEEDBACK05 / 06
FEATURE Credit by name. When a customer names someone on your team, that person gets the credit.
05
WHAT YOU GET · PRIVATE FEEDBACK06 / 06
FEATURE A person replies. No AI answers your customers. A person on your team reads every note and replies.
06

Good to know.

Does the customer know who reads it?

Yes. The page says the note goes straight to your business and that only your business sees it.

What if someone is angry?

A follow-up for a person opens right away, due within 4 business hours for a low rating. Their review link still works, the same as everyone else’s.

Can we see every note?

Yes, word for word, attached to the customer.

See where you
stand today.

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