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INDUSTRIES / RETAIL & ONLINE

Good products. Honest reviews.

For local shops and online stores. One well-timed review request after each purchase, and a real conversation when something is off.

Check your reviews See how it works
ORDER #10492ONLINE · EXAMPLE
ITEMEspresso grinderDELIVEREDSEP 22CHANNELEmailINVITESEP 25 · EMAIL
NEW REVIEW

Three ways an order ends.

A counter sale, a delivery and a repeat order each need their own timing.

01 / IN-STORELater the same dayWalk-in purchases with an email get asked that afternoon.
02 / DELIVERYA few days after the orderOnce they have actually used it, not the minute the box arrives.
03 / REPEAT BUYEROnce a year, at mostLoyal customers get one request a year, plus one reminder, never one after every order.

Tuned for your store.

Same system for every business. What we set for yours is when the request goes out, from 1 hour to 14 days after the work is done.

TUNED FOR · RETAIL & ONLINE01 / 08
SAME DAY Local shops. Counter sales with an email get one ask.
01
TUNED FOR · RETAIL & ONLINE02 / 08
AFTER DELIVERY Online stores. Timed from the order, with a delay set for your store.
02
TUNED FOR · RETAIL & ONLINE03 / 08
AFTER ASSEMBLY Furniture. Ask once it is in the room and put together.
03
TUNED FOR · RETAIL & ONLINE04 / 08
AFTER INSTALL Appliances. One ask when it is installed and running.
04
TUNED FOR · RETAIL & ONLINE05 / 08
STAFF CREDIT Boutiques. Credit goes to the people customers name.
05
TUNED FOR · RETAIL & ONLINE06 / 08
SAME DAY Specialty food. Fresh products, fresh asks.
06
TUNED FOR · RETAIL & ONLINE07 / 08
7 DAYS AFTER Electronics. Give it a week of real use first.
07
TUNED FOR · RETAIL & ONLINE08 / 08
SAME EVENING Florists. Ask the sender, never the recipient.
08

More business hides in the replies.

Customers mention what they need next. We spot it and flag it for your team, in their own words. Sending it to your sales software (CRM) is coming soon.

"What’s the price for this in another color?"FLAGGED FOR YOUR TEAMRepeat purchase
"How much for a second one for my mom?"FLAGGED FOR YOUR TEAMGift order
"I also need it set up. Do you do that?"FLAGGED FOR YOUR TEAMService add-on
"Can I get a quote for a bulk office order?"FLAGGED FOR YOUR TEAMBusiness order
How sales opportunities work
WORKS WITH YOUR STORE

Sold in your system.
Asks on its own.

HUBSPOTSQUAREZAPIERCSV UPLOADWEBHOOKS

When a sale is completed, we get the customer and the date. Connect Square, send finished orders from Zapier or your own software, or upload a spreadsheet (CSV). Shopify and WooCommerce connections are coming soon.

Questions from store owners.

Is this for store reviews or product reviews?

Store reviews: we ask customers to review your store on Google, and on Trustpilot if you turn it on. We don’t collect or host product reviews.

When do you ask after an online order?

A few days after the order, with a delay set for your store (up to 14 days), so they’ve had time to use it.

Can customers send photos or video?

Video, yes: customers can record a short video testimonial, and you choose which ones appear on your testimonials page. Photo uploads aren’t available.

How does your store
stack up?

Check your reviews See pricing