Review request software for auto repair shops Every repair order should bring the car back.

TripleReviews is review request and feedback software built for independent auto repair, collision, tire and specialty shops. When a repair order is closed, it emails the customer in your shop’s name (texts are coming soon), asks how the car is running, and puts your Google review link one tap away. Then it reads what the customer writes back. Praise that names a tech or service advisor is counted for them. A comeback, like a noise after a brake job, goes to your service manager with a deadline. And when a customer asks about work they declined, it is flagged for your service advisor, so they can call back the same day.

About two hours after the car is picked up, once the customer has actually driven it; you set the delay. For collision repairs, ask after delivery and once the insurance claim is settled; for transmission work, about a week later, when shifting has had time to settle; for tire installs, after a few days on the road. Nothing goes out between 8 PM and 8 AM, and each customer is asked at most once a year, plus one reminder.

A short email from your shop: “Hi Jason, thank you for choosing Valley Auto. We hope everything went well. Would you share how it went?” It includes your Google review link, a link to send you a private note and how to opt out. Customers can tap the link and post, or send a private note in their own words. Texts from your shop’s number are coming soon. There is no app to download, and the private note needs no login.

Yes, by file today. Export closed repair orders from Tekmetric, Shopmonkey, Mitchell 1, Shop-Ware, NAPA TRACS, Protractor or any other system and upload the file, or send them from Zapier or your own software. Direct Tekmetric and Shopmonkey connections are coming soon: when a repair order reaches the status you choose, like posted or picked up, they will read the customer, the vehicle, the services performed, the declined lines, the tech and the service advisor.

No. Regulars are asked at most once a year, plus one reminder, no matter how often they come in. The goal is a steady flow of reviews from different customers, not a stream of messages that makes your best customers feel spammed.

Spanish is coming soon. When it launches, a customer whose preferred language in your shop management system is Spanish will get the request in Spanish, written in your shop’s voice, and replies in Spanish will be read and sorted the same way. Your advisors will see the original message and an English summary, so anyone on the team can follow up.

About 15 minutes of your time: send your repair orders, find your Google Business Profile, and check the message your customers will see. Founding Partners get setup done with them on a call. Requests go out by email today; texts are coming soon, after US carrier registration.

Tekmetric and Shopmonkey can send a review request and remind customers about declined jobs, and that’s useful. What they don’t do is put what customers write back in front of the right person with a deadline, flag questions about a price, and credit the tech and advisor customers name. Sorting replies into praise, comebacks and declined work is coming soon. That’s the part where a review request turns into a booked job or a saved customer.

Your shop software already knows what the customer declined. TripleReviews listens for the moment they bring it up, for example “how much did you say the rear brakes would cost?”, and flags that reply for your service advisor in the customer’s own words. Attaching the declined line, the price on the original estimate and the vehicle needs the Tekmetric or Shopmonkey connection, coming soon. The advisor calls or texts back and books it. Customers who ask are far warmer than a generic reminder list.

No. TripleReviews never quotes prices, approves work or schedules repairs on its own. Many states require written estimates and customer authorization before work begins, and those conversations belong with your service advisor. TripleReviews makes sure the advisor knows, fast, with everything they need in front of them.

Any reply that suggests the repair didn’t fully fix the problem: a noise that came back, a warning light, a pull, a leak. Every private note opens a follow-up for the person you name, usually your service manager, with a deadline, and open and overdue follow-ups are counted in the Monday report. The customer still has the same review link; the goal is that they hear from a person on your team, fast.

Coming soon. Today every comeback is a follow-up in your dashboard, in the customer’s own words, and Team Shout-Outs count the people customers name. Comebacks by tech, advisor and type of job need the Tekmetric or Shopmonkey connection. It’s not a disciplinary tool; it’s an early warning, like two comebacks on rear brake jobs from the same bay in one month.

Yes, differently. Instead of asking every driver after every service, list the fleet manager as the customer, so they are asked at most once a year. Their replies about downtime, scheduling or more units to service reach the person you name for follow-ups. Fleet managers can still leave a Google review, and many do when the relationship is good.

Yes. Google encourages businesses to ask customers for reviews. What’s not allowed is paying or rewarding people for reviews, asking only the customers you expect to be happy, or having employees and relatives review the shop. TripleReviews sends the same request to every customer and never offers anything in exchange.

No. Google’s policies don’t allow incentives for reviews, and the FTC’s rule on consumer reviews bans incentives tied to what a review says. Discounts, free services and raffle entries in exchange for reviews can get reviews removed and put your listing at risk. Run promotions separately, never in a review request.

Yelp’s guidelines discourage businesses from asking customers for reviews, and its recommendation software may filter reviews it considers solicited. So TripleReviews never sends customers to Yelp. You can add your Yelp page to your dashboard. Every request carries your Google link; Facebook links are coming soon.

Review gating means screening customers first and sending only the happy ones to Google, while steering unhappy ones to a private form. Google prohibits selectively asking for positive reviews, and the FTC’s rule targets suppressing negative ones. We don’t gate: every customer gets the same link, and if something went wrong, a person on your team also reaches out.

Reply within a day, briefly and calmly. Thank the customer, acknowledge the frustration, and invite them to call a named person, usually the service manager. Don’t argue diagnostics, parts or prices in public, and don’t share the customer’s vehicle or repair details. Then make the call and, if it’s a comeback, get the car back in. Reply drafts that follow these rules are coming soon in TripleReviews, and a manager approves every one before anything is posted.

Yes. Google says local results are based on relevance, distance and prominence, and that review count and rating factor into prominence. Shops that show up in the map for “auto repair near me”, “brake repair” or “check engine light” searches tend to have more reviews, more recent ones, and replies to them. A steady flow of new reviews after every repair order is one of the few ranking factors you control directly.

There’s no magic number. What matters is how you compare with the top three shops near you, and how recent your reviews are. Fifty reviews from this year can beat three hundred from five years ago. Our free review check shows your rating, review count and recency against the top three shops around you, in under a minute.

They help drivers, and they help search. A review that says “they fixed my CR-V’s brakes the same day and showed me the old pads” tells the next customer exactly what you’re good at, and gives Google and AI assistants more to understand about your shop. TripleReviews asks how it went, not for a rating, which invites more specific reviews than “rate us 5 stars”.

Increasingly, drivers ask AI assistants questions like “who’s an honest mechanic near me”, and the answers often draw on public information about shops, including reviews: how many, how recent and what they say. Detailed reviews that mention makes, repairs and honesty give AI more to work with. The free review check shows whether AI names your shop today.

TripleReviews Core is $249 and Growth is $399 per location per month, with no per-user fees. Core covers review requests, reading replies, comebacks, declined-work questions and the Monday report. Growth adds a testimonials page, video testimonials and competitor tracking, and, coming soon, CARFAX, RepairPal and Facebook in one feed and AI replies on every platform. Setup is $500 per location, one time, included with annual billing. Founding Partners get Growth for $129 per location for 12 months, then $249. Plans renew until you cancel.

Per location. One location is one Google Business Profile. Add every tech, advisor and manager at no extra cost; Team Shout-Outs count each one customers name. A group with three shops pays for three.

Coming soon. Multi-shop operators will see every location on one screen: requests sent, new reviews, rating, comebacks, declined-work questions and replies by shop, and the techs and advisors customers name. Shop managers will see their own location; owners and operations directors everything, side by side. Today each location has its own dashboard and Monday report. It will make it easy to spot the shop where comebacks are creeping up, or the advisor whose customers keep asking for them by name.

Our Terms, and month to month: monthly plans renew until you cancel, and you can cancel anytime by email. Annual plans are 12 months for the price of 10: $2,490 for Core and $3,990 for Growth per location. Founding Partners pay $129 for 12 months, then $249. Ask us for a copy of your customers, notes and follow-ups whenever you want.

You do. Customer details come from your shop management system or your file and are used only to send your requests and show you the results. We don’t sell customer data or share it with other shops, parts suppliers or advertisers. Ask us for a copy, or to delete it, whenever you want.