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INDUSTRIES / HOSPITALITY & FITNESS

They loved it. Let them say so.

For restaurants, hotels, gyms, studios and event venues. Ask after the stay, the class or the event, not in the middle of it.

Check your reviews See how it works
BOOKING #5520HOTEL · EXAMPLE
GUESTMaria L.STAY2 nightsCHECKED OUT11:02 AMINVITE3:00 PM · EMAIL
NEW REVIEW

Three ways a visit ends.

A stay, a first class and an event end differently. Each gets its own moment.

01 / CHECKOUTA few hours after checkoutGuests are home or on the road, and the stay is still fresh.
02 / FIRST CLASSAfter a new member's first classThe first impression is the one worth hearing.
03 / EVENTThe next morningWeddings, parties and meetings get one ask the day after.

Tuned for your venue.

Same system for every business. What we set for yours is when the request goes out, from 1 hour to 14 days after the work is done.

TUNED FOR · HOSPITALITY & FITNESS01 / 08
RESERVATIONS Restaurants. Works for reservations and orders with an email, through Square, Zapier or a spreadsheet. Texts coming soon.
01
TUNED FOR · HOSPITALITY & FITNESS02 / 08
AFTER CHECKOUT Hotels & rentals. One ask per stay, never during it.
02
TUNED FOR · HOSPITALITY & FITNESS03 / 08
FIRST 30 DAYS Gyms. New members get asked early, and nobody more than once a year.
03
TUNED FOR · HOSPITALITY & FITNESS04 / 08
INSTRUCTOR CREDIT Yoga & pilates. Credit goes to the instructors customers name.
04
TUNED FOR · HOSPITALITY & FITNESS05 / 08
DAY AFTER Event venues. One ask to the organizer, not every guest.
05
TUNED FOR · HOSPITALITY & FITNESS06 / 08
AFTER DELIVERY Catering. Ask when the event is over and cleaned up.
06
TUNED FOR · HOSPITALITY & FITNESS07 / 08
AFTER THE VISIT Spas. Quiet, short, and never during a treatment day.
07
TUNED FOR · HOSPITALITY & FITNESS08 / 08
SAME EVENING Tours. Ask while the photos are still on their phone.
08

More business hides in the replies.

Customers mention what they need next. We spot it and flag it for your team, in their own words. Sending it to your sales software (CRM) is coming soon.

"We’d love to book again for our anniversary."FLAGGED FOR YOUR TEAMFuture booking
"How much would a private event cost?"FLAGGED FOR YOUR TEAMEvent inquiry
"What’s the price for a membership?"FLAGGED FOR YOUR TEAMMembership
"Can I get a quote for my team next time?"FLAGGED FOR YOUR TEAMGroup booking
How sales opportunities work
WORKS WITH YOUR BOOKING SYSTEM

Checks out in your system.
Asks on its own.

HUBSPOTSQUAREZAPIERCSV UPLOADWEBHOOKS

Connect Square, send finished bookings from Zapier or your own software, or upload a spreadsheet (CSV) from your booking or checkout system. When a stay, class or event ends, we get the guest and the date.

Questions from the front desk.

We don't always have phone numbers. Does it still work?

Yes, for reservations, bookings and online orders where you have an email. Texts to phones are coming soon.

Members come every day. Won't they get spammed?

No. Each member gets at most one request a year, plus one reminder.

Can staff and instructors get credit?

Yes, when customers name them. Team Shout-Outs count how often each person is praised by name.

What about Tripadvisor, Booking and OpenTable?

Tripadvisor reviews in your feed are coming soon. Booking, Expedia and OpenTable invite their own verified guests, so we never send links to them.

How does your place
stack up?

Check your reviews See pricing