Your reviews and private notes show a pattern. Surveys asks the right customers why, in one minute on their phone, and every answer becomes a follow-up, a sales opportunity or a tag. Then you see whether the fix worked.
No. Every customer gets the same review request after a job, whatever they answered. Survey emails carry no review link, and survey answers never filter who is asked for a review.
Customers you choose from your job history or a file, with automatic limits you can’t turn off: nobody who opted out, nobody who got a survey in the last 60 days or a review request in the last 14 days, and nobody with an open follow-up.
Yes, a discount code for the next visit, only to customers you invite by email. Everyone who finishes gets the same code value, whatever they answered, one per customer per round, up to the budget you set. Answers finished in under 15 seconds wait for your approval. Gift cards are coming soon.
Only when the customer ticks the box under a written question saying you may share that answer with their first name and last initial, and only from rounds without a reward. You choose which ones go on your Testimonials page, labelled as survey answers.
Surveys go out by email today. Text messages and a Spanish version are coming soon.