What you pay, when it renews, how to cancel and what happens to refunds. Part of our Terms of Service.
What each plan costs.
Prices are per location, per month, in US dollars. A location is one Google Business Profile.
What each plan includes is on our pricing page. Google Business Profile itself is free from Google; you pay us only for TripleReviews.
The one-time fee, and when it is included.
Setup is $500 one time per location. It covers importing your customers or connecting your job software, your sender name and reply address, your review links and team, a test, and a check-in at day 30.
Setup is included, at no charge, with annual billing and for Founding Partners.
When you are charged, and what you get each time.
Nothing is charged when you sign up, and no card is needed then. Before the first charge we email you to confirm your plan and price and to set up billing. Plans are billed in advance, monthly or yearly.
Every charge comes with an invoice or receipt by email, showing the plan, the period it covers and the amount.
Plans renew until you cancel.
Monthly plans renew automatically every month, and annual plans every year, at the price in effect at renewal, until you cancel.
Annual plans are 12 months for the price of 10: $2,490 for Core and $3,990 for Growth per location, billed once a year, with setup included. We email you at least 30 days before an annual plan renews, with the renewal date and the price.
One email, confirmed in writing.
Email info@triplereviews.com from your account’s email address with “Cancel” in the subject. We confirm in writing within 1 business day.
Cancelling stops the next renewal. Your plan stays active until the end of the period you paid for, and nothing is charged after that. Before it ends, ask us for a copy of your customers, private notes and follow-ups, and download your videos. After an account closes, we delete your data within 60 days, except what the law requires us to keep.
What we refund, and what we don’t.
Fees already paid, including the one-time setup fee, are not refunded, except where the law requires it. If we charge you by mistake, we refund the mistaken amount.
Notice before anything changes.
We tell you by email at least 30 days before a price change. It applies from your next billing date after that notice, and you can cancel before it takes effect.
You can switch plans, up or down, at any time. The change applies from your next billing date.
The founding offer, in full.
In return we ask for a short weekly call in the first month and honest feedback. A case study happens only if you approve it.
Coming soon.
Coming soon. Once texts launch, each plan includes a monthly allowance per location: 1,000 on Core and 2,500 on Growth, counting texts sent and received. Texts above the allowance are $0.04 each. You see usage in your account, and we warn you at 80%.
Sales tax, where it applies.
Prices don’t include sales tax. If tax applies where you are, it is shown on your invoice before you pay.
Where to write.
Billing questions: info@triplereviews.com. A person replies within 1 business day, Monday to Friday, Eastern Time. If something isn’t right, see how we handle complaints.